Refund policy

You get a full refund if

• The file is corrupt, will not open, or is missing pages or layers.
• What arrived is materially different from what the product page described.
• You were charged twice for the same order.
• You paid and no file ever arrived, and we could not fix it.

We cannot refund

Change of mind after the file has been downloaded, or a file that works as described but does not suit your taste. Please read the preview images and the specification table before buying — they are there so nothing is a surprise.

How to ask

Email support@snooptool.com with your order reference and one line about the problem. We reply within one working day. Approved refunds return to the original payment method and take 5–7 working days to appear, which is Razorpay's timeline, not ours.