SLA Guard — Ticket SLA & Escalation Manager for Perfex CRM – SnoopTool Deal

Important: SLA Guard is a module that runs inside Perfex CRM — not a standalone application. You need an existing install of Perfex — Powerful Open Source CRM to use it.

SLA Guard — the ticket SLA engine your Perfex CRM was missing

SLA Guard adds full SLA governance to Perfex CRM tickets: configurable policies, a real-time breach semaphore, automatic escalations with anti-spam cooldown, compliance reports exportable to CSV, and the unique “no-policy coverage” KPI that flags tickets that match no policy at all. Built native to Perfex 3.x, fully self-hosted, no external services, no recurring fees.

Every support team that sells service levels to clients needs accountability: who responded first, who breached, how often, on which department

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